Terms and Conditions
1. INSURANCE
Tree Amigos P/L (Tree Amigos) is covered by full Public Liability and Workers Compensation insurance. Upon request, we will happily provide a copy of any Certificate of Currency on quote acceptance.

2. SAFETY
Whilst Tree Amigos is fully insured, you (the client) are expected to adhere to the guidelines we follow to maintain safe workplace practices. All onlookers within the vicinity of the works being performed must remain at a safe distance (as designated by Tree Amigos) from the worksite at al times. Additional charges may apply in the event that work is required to stop if someone enters the worksite or for any reason beyond our control.

3. QUOTATIONS
  • Quotations are valid for 30 days from the date shown on the quotation unless otherwise stated by the director. You (the client) understands that alterations made to this quotation may require a new quotation, unless otherwise stated by the Director of Tree Amigos P/L. Alterations to a quotation will only be considered up to the time of quote acceptance. No changes can be made to this quotation once it has been accepted. Additional charges any apply to items /tasks carried out and not itemised on this quotation, as we generally quote for time required onsite.
  • Accepted quotes will be scheduled as soon as possible with other jobs in similar area to minimise travel expenses. Each accepted quote will be placed in a queue and we will contact you only when we can schedule your job (allocate a specific date and approximate time for works to occur). Scheduling generally occurs the week before the work is scheduled for.
  • In the event of factors out of our control (such as cancellations etc) we may schedule your job on the same day. We always endeavour to provide as much notice as possible.
  • We always endeavour to accommodate specific date or time requests however this is not always possible. A priority service is available at the additional cost of mobilisation. T his service will prioritise your job and ensure job completion by the requested date and/or time.
  • Accepted quotations can be cancelled at any time without charge up to the time they are scheduled by notifying Tree Amigos. If an accepted quote has been scheduled, then cancelled by you, charges may apply.
4. ACCESS AND PERMISSION
It is your (the client) responsibility to gain permission for access into your neighbours property, laneway or council park etc in order to assist in any tree work stated on the quotation (this includes obtaining access keys for park gates etc). It is your responsibility to inform all neighbours etc of the nature of work to be carried out as stated on the quotation, such a s fence line clearance etc. All notification requirements will be clearly marked out on the bottom of the quotation.

5. LIABILITY

  • The client accepts that Tree Amigos or their employees will not eb held responsible for any damage to / resulting from items, services or hazards that are not removed or made obvious t5o Tree Amigos at time of quote acceptance. These items, services or hazards include but are not limited to:
    - Utility lines and cables
    - Sewerage
    - Reticulation
    - Lighting
    - Outdoor Furniture
    - Pot Plant
    - Brittle Surfaces
    - Roads
    - Driveways
    - Pathways
    - Curbing
    - Paving
    - Crossovers
    - Soakwells
    - Pets
  • The above items or services may be damaged / affected by our heavy machinery or duties performed relating to the completion of works. It is the responsibility of the Client to remove such items or hazards or call "Dial before you Dig" to locate such services before work commences by Tree Amigos.
  • When completing our duties we are not responsible for (or limited to) paving, concreting, walkways, driveways, reticulation, fences, garden edging etc that may be affected due to the nature of our works. This includes damage caused to surfaces by relocating debris from the site of the works to our machinery including (but not limited to) scuff marks, drag marks, sap and soil marks or friction marks. All care is taken in relocating debris however the severity of any marks is dependent on the type of surface and species of vegetation.

6. STUMP GRINDING
Saw dust created by the stump grinder will be left in a pile above or near where the stump was ground, unless otherwise stated by you (the client). All trees/ shrubs that are removed to ground level or nearest to and not ground will only be poisoned if requested by you (the client). Poisoning or grinding of the stump reduces the risk of regrowth from the stump. Stump grinding and full stump removal are not the same. Although we endeavour to leave your property as clean as possible, it is unavoidable that amounts of saw dust and wood shavings or stump grindings etc may still be visible after the completion of works. A additional costs may apply to addition works such as removal of grindings generated from he stump, poisoning and stump grinding.

7. MULCH
Mulch created from your (the client's) tree work can be left on site by request only, providing our truck is at least half full.

8. CLAIMS
If you (the client) have any claim for damage against Tree Amigos, we must be notified within 48 hours from completion of the job to ensure responsibility is accepted by Tree Amigos for claims that are warrantable.

9. PAYMENT
All payment arrangements will be discussed at the time of scheduling job by Tree Amigos. If you (the client0 are unable to be on the job site when the work is completed, payment will fall due upon the receipt of an invoice (strictly net 7 days). (NB a 2% surcharge will apply to all credit card payments). Monthly account keeping fees will occur on all overdue accounts.

10. DISCLAIMERS
  • Any alterations to these terms and conditions can only be provided in writing by an authorised employee of Tree Amigos.
  • You (the client) warrant that you have relied on your own inquiries and have not entered into this contract in reliance on or as a result of any representation, promise, statement, conduct or inducement other than those contained in this Contract.
  • You agree to indemnify Tree Amigos P/L for any claim, loss, damage or other outlay whether arising directly or indirectly from any service arranged or performed by Tree Amigos P/L as a result of any breach by you of the terms, conditions or warranties in this Contract.
  • Quotations for services are made on a immediate acceptance basis and are subject to withdrawal on revision without notice at Tree Amigos P/L discretion and all quotes are provided without warranties if any kind, whether expressed or implied, relating to the correctness, accuracy, timeliness, completeness or reliability.
  • Where Tree Amigos P/L is unable to carry out any service or obligation under this contract due to any circumstance, matter or thing its reasonable control ("force majeure") Tree Amigos P/L shall be excused from such obligations however Tree Amigos P/L shall use all possible diligence and reasonable endeavours to remove the force majeure.
  • Tree Amigos P/L will not be liable for any indirect, incidental, special or consequential damages or loss which result from your use of tree Amigos P/L services or from any act or omission by Tree Amigos P/L.
  • To the fullest extent permitted by law, tree Amigos P/L's liability for breach of any implied warranty or condition is limited at the option of Tree Amigos P/L to the supply of the services again, or the payment of the cost of having the services supplied again.
  • All rights not expressly granted herein are reserved by Tree Amigos P/L.

 

ADDITIONAL INFORMATION FOR ALL PROPERTY MANAGEMENT AND CORPORATE CLIENTS

  • Quote acceptances must be on Company letterhead or email signature;
  • Tree Amigos will not supply a quotation to the tenant or site contact nor will we include their work requests unless we have received written confirmation for the Property Manager or Company representative;
  • Tree Amigos will always be responsible to notify the tenant or site contact to carry out the works once quote is accepted
  • Please consider providing a mud map or marking the trees that you require us to quote on, ie: with a ribbon etc, to assist with quoting if:
    - It is a large property, ie: consisting of many units or many trees;
    - No one will be available to meet with us onsite.